Refund Policy
Refund Policy for Onliber.com
At Onliber.com, we aim to provide our customers with high-quality products and reliable service. If you encounter any issues with your purchase, our refund policy ensures a straightforward process:
Eligibility for Refunds
You are eligible for a refund if the product you received is:
- Incorrect
- Faulty
- Broken or damaged
Refund Request Window
Refund requests must be made within 2 days of the product delivery date. Refund requests beyond this timeframe will not be processed.
Refund Process
-
Initiation:
- Whatsapp us at +92 320 0043464 with the subject "Refund Request."
- Include at least 3 clear pictures or videos of the product showing the issue. Ensure good lighting and complete visibility of the product.
-
Pickup and Return:
- Once your refund request is approved, we will call you within 48 working hours.
- The product must be packed in its original box along with all included accessories and order details.
-
Refund:
- Refunds will be processed after the product is received and inspected. In case of a missing item, the refund request will be canceled.
Conditions for Returns
Products must meet the following conditions to be eligible for a refund:
- Correct Product: Pictures/videos of the received product must match the claim.
- Complete Product: All accessories included in the package (e.g., chargers, cables) must be returned.
- Unused and Undamaged: Products must be unused, unwashed, and free from stains, scratches, or dents.
- Original Packaging: The product must be in its original packaging, including the order details.
Change of Mind Refunds
If you wish to return a product due to a change of mind and it is not faulty: Not eligible for a Refund.
Contact Us
For any questions or to initiate a refund, contact us via:
- Whatsapp: +92 320 0043464
We’re here to help you have a hassle-free shopping experience at Onliber.com!